How long does delivery take?
Standard delivery – we aim to pack your order within 48 hours. Your order should usually arrive within 5-7 working days, however please allow up to 10 working days from placement of order for delivery.
Express delivery is available and charged at £10.00 - orders must be received no later than 12 noon. Please note that your order will be despatched for delivery next working day and orders received before 12 noon on a Friday will be delivered on a Monday.
We do e-mail you your order number as soon as you place your order. Once your order is despatched we will email you again with your shipping number. So, please check your e-mail for updates or e-mail customerservices@selkin.co.uk or Freephone 0800 0283 925 if you have any questions on the status of your order.
What is your cancellation policy?
Orders cancelled before the order has been despatched (usually within 48 hours) are entitled to a full refund. Orders cancelled after the order has been despatched are entitled to a refund, less postage, packing and handling.
Returns Policy & Replacements.
In the unlikely event that you are not entirely satisfied with your purchase, please contact our Customer Services Team at customerservices@selkin.co.uk or Free phone 0800 0283 925 within 30 (thirty) days. Please state where and when the product was bought so that we may help you.
Our products are guaranteed against manufacturing defects for 12 (twelve) months from the date of purchase. This does not cover defects arising from accidental damage, misuse or wear and tear. Defective goods will be replaced free of charge.
Goods for replacement should be returned to the following address with a covering letter to:-
Selkin
FREEPOST
MID 26227
Nottingham
NG2 1BR
This does not affect your statutory rights.
Selkin reserve the right to improve or alter the specification of its products without notice.
Can Miche Bag® magnets cause damage to credit cards, mobile phones, or other electronic equipment?
Our magnets are permanent and are called "earth magnets" - while this is great for holding the shell in place, it carries the benefit of being absolutely harmless to credit cards, iPod's, mobile phones, and other similar electronic devices. An "earth magnet" would have to be the size of your fist or larger to damage any of those items. So don't worry - your Miche Bag® will do no harm!
What are the Miche Bag® and Miche shells made of?
The exterior of the bag is made of a silk/polyester blend. The shell material varies depending on the style, but can be: faux leather, faux crocodile skin, faux cheetah fur, regular nylon, textured nylon, canvas, or cotton and all of our products are 100% animal friendly.
What are the dimensions of the Miche Bag®?
The Miche bag® is 5.75" (wide) x 11.75" (long)x 6.5" (tall)
I love Miche Bag®! Are you planning on making other sizes of bag or more shells?
We're continually rolling out great new Miche Shells and designs - check back at this website often for updates, or sign-up for the Miche Bag® newsletter at www.michebag.co.uk to get e-mail updates!
Do you have a Miche Bag® catalogue?
Since we regularly add new products and shells to our site, we do not have a catalogue at this time; however, you can check www.michebag.co.uk for our full selection of shells and bags!
I can't see all the Miche Shells on the site!
www.michebag.co.uk uses cutting edge web technologies to deliver a great shopping experiance. To ensure the best view, please have the most up to date version of your current browser (ie, IE 8, Firefox 3, Safari 3, Webkit). If you are viewing www.michebag.co.uk at work, please be aware that some companies restrict browser capabilities which may or may not allow www.michebag.co.uk to be viewed properly.
How do I change the handles on my Miche Bag®?
To change the straps open the metal ring that attaches the straps to the bag. To open the clasp, just push down on the top of the metal ring (you might have to push hard to unlatch it). It should open allowing you to slide out the straps and attach the new ones.
I love the concept of the Miche Bag®, how can I get involved as a distributor of the Miche Bag®?
Please click on 'Trade Enquiry' at the bottom of the website and fill out the form - our Sales Team will be in contact with you.
